1. Do you provide diamond images for customer approval?

Absolutely! We believe in complete transparency and customer satisfaction. Before finalizing your purchase, we provide high-quality images of the diamonds for your approval. This ensures that the diamond you choose meets all your expectations, offering peace of mind with your selection.

2. Do you provide customers with CAD designs for their confirmation?

Yes, we do. For every custom order, we share detailed Computer-Aided Design (CAD) drawings with our customers. This step allows you to visualize and confirm every aspect of the design before we proceed with the crafting process. Your approval is crucial to us, ensuring the final piece aligns perfectly with your vision.'

4. What is the typical shipping duration for a product?

The shipping duration varies depending on the complexity of the design and our current order volume. Typically, it takes about 1-2 weeks from the time of order confirmation to dispatch. We strive to deliver your custom piece as promptly as possible without compromising on quality.

5. What are the methods available for tracking my order?

Once your order is dispatched, we provide a tracking number which you can use to track your order's journey. This number can be entered on our website or the courier's website for real-time updates. Additionally, our customer service team is always available to assist you with any queries regarding your order's status.

How orders are processed.

Transparency you can trust: every step of your order, clearly explained.

What occurs after placing an order with Diamondrensu?

After you place an order with Diamondrensu, the following steps are undertaken:

Initially, a CAD (Computer-Aided Design) is created based on your specified ring size and metal preference.

The jewelry then enters the production phase, which involves several key processes:
i) Crafting of the WAX piece and performing the casting.
ii) Conducting pre-polishing before setting the diamonds.
iii) Setting the diamonds and adjusting the prongs, including cutting and polishing any excess prongs.
iv) Completing the final polishing of the piece.
v) Performing a quality check by an experienced manager to ensure the absence of defects.

Finally, before shipping, we send you confirmation images of the finished jewelry for your approval.

Our 4 Steps

1. CAD Confirmation

After you place your order, we'll create a CAD (Computer-AidedDesign) and send it to you for approval. This step helps you to visualise the jewellery and make any changes to the design before production begins.

2. Diamond Confirmation

Once the CAD is approved, we'll send you images and videos of your diamond, moissanite or other gem for your inspection and approval.

3. Production

Our experienced artisans craft a wax piece and cast it, pre-polishing and setting the diamonds and adjusting prongs, complete final polishing, then perform a quality check to ensure the absence of defects.

4. Final Confirmation

Before shipping, we send you confirmation images of the finished jewellery for your approval.

Frequently Asked Questions

We take pride in our craftsmanship and offer a unique service where we provide a video of the jewelry-making process for your specific order. This not only enhances your shopping experience but also allows you to witness the skill and dedication that goes into creating your bespoke piece of jewelry.

If you require a video of your order's creation process, kindly message us after placing your order. This is a premium service and incurs a charge of USD 75. For further information, feel free to email us at hello@diamondrensu.com.

Custom Jewelry

Are you in search of unique, custom-made lab-grown diamond or moissanite jewelry? Diamondrensu specializes in crafting distinctive, one-of-a-kind pieces tailored just for you.

Design now

Virtual Consultation

Got more questions or need assistance with placing your order? Schedule a virtual consultation and our experts will guide you through the process.

Book now

Ready To Ship Rings

Ready To Ship Gifts

How orders are processed.

What occurs after placing an order with Diamondrensu?