Frequently Asked Questions

In total, allow 3-4 weeks for your item to arrive at your door. However, please note that this timeframe can vary depending on the specific product you have ordered. We understand the importance of transparency, so we've made sure to include the expected order receive dates on each product page for your convenience. This way, you can have a clear idea of when to expect your order. If you have any further questions or need more information about a specific product's processing time, please don't hesitate to reach out to us. We're here to help!

Note: These times are estimates only and will vary based on your location.

Need it Fast?We offer rush service for an additional fee. The rush fee is clearly displayed on each product page and at checkout. You can check the specific price and estimated delivery date for each item you want to rush directly on the product page.

Yes, we offer a 30-day return policy for all our listed items and pre-made designs, counting from the date of delivery. However, please note that we do not accept returns on custom or personalised orders, as these are specially crafted to your individual specifications.

To determine your ring size at home, Diamondrensu follows the international standard ring sizing system. If you are unsure about your ring size, we have provided helpful guidance on our 'Find Your Ring Size' page. This resource will assist you in accurately measuring your ring size at home, ensuring a perfect fit for your purchase.

Absolutely! You can add your engraving details at the time of placing your order. Alternatively, if you wish to add engraving after your order is placed, please email us with the details before your order is shipped. This ensures we can personalise your item just the way you want it.

You can easily connect with Diamondrensu through several channels. Follow us on Instagram at@diamondrensu_aufor our latest updates and inspirations. If you prefer a more direct approach, feel free to email us athello@diamondrensu.com.au. Alternatively, for immediate assistance or inquiries, you can call us at +610483 960 548We're always here to assist you!

Yes, we provide a 1-year manufacturing warranty on all our products. However, it's important to note that our warranty does not cover wear and tear, loss of gemstones, theft, or loss of the product itself. Additionally, any damage or loss resulting from not obtaining necessary repairs to maintain the jewellery's integrity is also excluded.

Common issues not covered as manufacturing defects include:

• Discoloration of metals due to exposure to chemicals, makeup, pools, hot tubs, or bathing.
• Normal wear of precious metals and prongs, which may require periodic restoration.
• Damage to prongs from everyday use, leading to gemstone loss.
• Loss of gemstones due to wear or accidental damage.

Our warranty focuses on manufacturing defects, ensuring your piece is free from such issues upon purchase. For everyday wear or accidental damage, regular maintenance and care are recommended.

Read our full warranty terms here.

Absolutely! We pride ourselves on the quality of our materials. Regardless of whether it's silver, 10k, 14k, 18k gold, or platinum, all our jewellery pieces are crafted from solid precious metals. Each piece carries a purity stamp on the inside, ensuring that you receive an item made of genuine, high-quality metal without any plating. This commitment to quality ensures durability and lasting value in every piece of jewellery you purchase from us.

Lab-grown diamonds, also known as lab-created diamonds, lab diamonds, conflict-free diamonds, eco-friendly diamonds are diamonds produced in a controlled laboratory environment. These diamonds are created from a seed or crystal form of carbon, under conditions that mimic those found within the Earth's crust where natural diamonds form. This innovative process allows for the ethical production of diamonds, free from the concerns often associated with traditional diamond mining, such as human and child labor abuse, and environmental harm. Our manufacturing unit guarantees that these diamonds are ethically sourced and produced, offering a responsible and sustainable alternative to traditional diamonds that are exactly the same at less than half the price!

Yes, we certainly do offer lab-grown diamonds and jewellery featuring these diamonds. In our collection, you will find both CVD (Chemical Vapor Deposition) and HPHT (High Pressure High Temperature) lab-grown diamonds. To ensure authenticity and quality, our lab-grown diamonds come with certifications from renowned institutions like GIA (Gemological Institute of America) and IGI (International Gemological Institute). This guarantees that you are receiving a product of the highest standard, backed by trusted industry expertise.

Lab-grown diamonds, whether created using Chemical Vapor Deposition (CVD) or High Pressure High Temperature (HPHT) methods, possess the same chemical properties and physical appearance as natural diamonds. However, it's important to note that HPHT diamonds might test as moissanite in some testing methods. This is primarily due to the technology used in certain testers not being sufficiently advanced to distinguish effectively between these materials.

On the other hand, CVD lab-grown diamonds will typically test as diamonds when using standard diamond testers or thermal testers. This is because these testers are designed to detect the unique thermal conductivity properties of diamonds, which CVD diamonds share.

For accurate identification and verification, laboratories such as the International Gemological Institute (IGI) and the Gemological Institute of America (GIA) have the necessary methods and technology to correctly test and differentiate these stones. They can provide reliable certifications that confirm the true nature of the diamond, whether it's a natural, CVD, or HPHT lab-grown diamond.

Yes, lab-grown diamonds are indeed real diamonds. They possess the same physical, chemical, and optical characteristics as natural diamonds, including the same fire, scintillation, and sparkle. Created in a controlled laboratory environment, these diamonds are a testament to scientific advancement. It's nearly impossible to differentiate lab-grown diamonds from natural diamonds with the naked eye. Only specialized laboratories like GIA, IGI, and EGL have the appropriate techniques and methods to identify the differences between them.

Yes, all of Diamondrensu's lab-grown diamonds are certified by reputable institutions such as the Gemological Institute of America (GIA) or the International Gemological Institute (IGI). These certifications assure the authenticity, quality, trust, and transparency of our lab-grown diamonds, providing you with confidence in your purchase.

Yes, we offer a wide range of moissanite and moissanite jewellery. At Diamondrensu, we are well-known for our extensive collection of moissanite in various cuts and shapes. Our moissanite selection is celebrated for its brilliance and quality, providing an excellent alternative to traditional diamonds. Whether you are looking for a specific shape or a unique cut, we have a diverse range of options to meet your preferences.

Yes, we certainly offer a diverse range of both natural and lab-created gemstones and birthstones. At Diamondrensu, we specialise in custom work with these gemstones, crafting unique and personalised jewellery pieces. Whether you're looking for something specific to a birth month, a particular colour preference, or a custom design that holds special meaning, we have the expertise and resources to create exactly what you're envisioning. Our selection is vast, ensuring that you can find the perfect gemstone or birthstone to suit your style or commemorate a special occasion.

To ensure your jewellery stays in pristine condition, follow our care instructionshere.

Certainly! We offer a variety of men's jewellery, including engagement rings, wedding bands, and other fine jewellery pieces. If you have a specific design in mind or want a piece that's uniquely tailored to your personal style or requirements, we're can bring that vision to life. Our expertise in custom jewellery means we can create something that perfectly suits your tastes and preferences, ensuring you get a piece that's as individual as you are.

Absolutely! We offer wholesale options tailored for business-to-business customers. Whether you're looking to start a small business or need to purchase jewelry in bulk, we're here to support your needs. For more details or to discuss your specific requirements, please feel free tocontact usdirectly. We're committed to providing quality service and products to help your business succeed.