At Diamondrensu Australia, we stand behind the quality and craftsmanship of our jewellery. In accordance with the Australian Consumer Law, we provide a 12 Month Warranty Guarantee on all jewellery purchases, along with extended stone coverage for your peace of mind.
Warranty Coverage
1. Manufacturing Warranty – 12 Months
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Covers manufacturing defects in materials and workmanship.
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Defective items will be repaired or replaced at no additional cost.
2. Lifetime Stone Warranty – Colour
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All lab-grown diamonds and moissanite stones are guaranteed to retain their original colour for life.
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If your stone shows discolouration due to a manufacturing defect, we will provide a free replacement stone.
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Customers may choose to:
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Have the replacement stone reset by their local jeweller, or
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Return the ring to Diamondrensu Australia and pay the applicable setting fee.
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Setting/labour fees vary depending on the complexity of the setting and will be quoted before any work is carried out.
3. Main Stone Protection – 3 Years
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Covers chipping of the main centre stone for 3 years from the purchase date.
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Replacement stone is provided at no charge.
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Customers may choose to:
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Have the replacement stone reset by their local jeweller, or
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Return the ring to Diamondrensu Australia and pay the applicable setting fee.
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Setting/labour fees vary depending on the complexity of the setting and will be quoted before any work is carried out.
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Excludes damage caused by accidents, misuse, or neglect.
4. Melee Stone Coverage – 3 Years
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Any small accent stones (melee) that fall out within 3 years of purchase will be replaced at no charge for the stones themselves.
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Customers may choose to:
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Have the replacement melee stones reset by their local jeweller, or
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Return the ring to Diamondrensu Australia and pay the applicable setting fee.
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Setting/labour fees vary depending on the complexity of the setting and will be quoted before any work is carried out.
5. Free Lifetime Cleaning – Kirrawee Store
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Enjoy complimentary professional cleaning of your Diamondrensu jewellery at our Kirrawee, Sydney store — for life.
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Complimentary cleaning includes ultrasonic or steam cleaning only.
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Additional services such as polishing, rhodium plating, or repairs are not included.
Terms and Conditions
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Warranty applies only to the original purchaser and is non-transferable.
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Proof of purchase is required for all claims.
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Routine services such as resizing, polishing, rhodium plating, cleaning outside our Kirrawee store, and prong tightening are not covered.
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Damage caused by misuse, neglect, accidents, or unauthorised modifications voids the warranty.
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General wear and tear, including scratches, abrasions, or thinning of metal, is not covered.
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Loss or theft of stones or jewellery is not covered — we recommend insuring your jewellery.
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Any repairs carried out by another jeweller without authorisation will void the warranty.
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Warranty remains valid only when the jewellery has been properly cared for in line with our Jewellery Care guidelines.
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Stone loss due to worn or bent prongs, thinning claws, or failure to maintain the setting is not covered.
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Plating wear or discolouration of metals is not covered under warranty.
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Damage caused by home cleaning devices or improper cleaning methods is not covered.
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Warranty claims must be reported within 30 days of noticing an issue.
Shipping & Liability
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Customers returning items to Diamondrensu are responsible for secure, insured shipping. Diamondrensu Australia is not liable for loss or damage while items are in transit.
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For warranty claims, a refundable two-way postage deposit of AUD$180 is required. If the issue is covered, this deposit will be refunded in full.
General Wear and Tear (Not Covered)
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Dents, abrasions, and scratches on metals from everyday wear.
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Prongs bent, worn, or caught leading to stone loss.
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Chips, nicks, or breakages caused by accidental impact.
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Discolouration of metals due to chemicals, water, or environment.
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Natural wearing down of metal over time.
Jewellery Care
To preserve your warranty coverage and the beauty of your jewellery:
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Have your jewellery inspected at least annually by a jeweller. We recommend visiting our Kirrawee store for complimentary cleaning and a prong check.
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Avoid exposing pieces to harsh chemicals, abrasive materials, or extreme conditions.
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Remove jewellery before strenuous activity, swimming, or household chores.
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Store each piece separately in a soft pouch or box.
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Professional cleaning and prong checks are recommended regularly.
✨ With this Warranty, Diamondrensu Australia ensures that your jewellery remains a treasured piece for life — backed by our promise of quality, integrity, and care.
